Resume

More of my credentials.

Education

Diploma

Computer Information Systems Administration

Jan 2022 - Jun 2023
GPA - 90%

British Columbia Institute of Technology

The Computer Information Systems Administration (CISA) program is a full-time program that provides graduates with a comprehensive skill set geared towards administration of computer networks and system. The CISA program emphasizes a hands-on, technical approach to training, where experience gained in labs and classrooms can be applied directly to business and industry.

Associate Certificate

Network Administrator Technician

Jan 2021 - Dec 2021
GPA - 90%

British Columbia Institute of Technology

The Network Administrator Technician program provides a solid foundation for an entry-level position in the information technology (IT) industry. Theory is combined with hands-on activities to introduce students to networking concepts and hardware.

Work Experience

Remote Systems Administrator

Jun 2023 - Present

Change Healthcare

• Resolve customer support cases in relation to Change Healthcare Radiology Solutions using software such as Salesforce.
• Utilize knowledge of Change Healthcare software, networks, servers, workstations, hardware, and databases to identify software and hardware issues.
• Collaborate with customer IT teams and various other departments to handle customer cases and implement solutions.
• Employ software applications such RDP, Securelink, and Telemote to remotely conduct scheduled preventive maintenance and undertake systems administration tasks at customer sites.

Information Technology Field Technician

Jun 2022 - Aug 2022

Club Support Inc

• Managed IT operations for over 50 private golf and country clubs in Canada, including provisioning and management of both software and hardware on site, including Windows PCs, POS devices, Aruba switches, HP ProLiant servers, Avigilon IP cameras, and Yealink VoIP phones.
• Provided Tier 1/2 technical support for clubs' employees and management, serving 20-100 employees per club, using Atera ticketing system and remote assistance tools such as Splashtop and Team Viewer.
• Managed on-premises Active Directory and cloud-based Azure Active Directory, including user account management, Windows Security Baseline configurations, and Group Policy Object (GPO) management.
• Administered and supported Microsoft 365 suites such as Exchange Online and Microsoft Teams configurations including mail tracing, mailbox management, and other ad hoc duties.

Customer Service Representative

Jul 2015 - Dec 2021

Montalco Cabinets (1991) Ltd.

• Responded promptly to customer inquiries related to cabinetry through telephone and email communication, ensuring that their questions were fully answered, and their concerns addressed.
• Worked closely with customers to analyze their floor plans and order the correct cabinetry, utilizing in-house computer software to ensure accuracy and satisfaction.
• Coordinated with suppliers through both email and phone correspondence to ensure the prompt delivery of custom materials, thereby preventing any delays in shipping customer orders.
• Implemented accurate pricing assignments in accordance with approved company pricing lists and policies, ensuring consistent pricing alignment across all Customer Service Representatives (CSRs).

Back Order Coordinator

Jul 2010 - Jul 2015

Montalco Cabinets (1991) Ltd.

• Served as the main point of contact for warranty and cabinetry-related inquiries, providing expertise and solutions to customers.
• Evaluated customer concerns during telephone interactions by collecting pertinent information about their circumstances, analyzing their requirements, and providing solutions in alignment with company policies.
• Conducted a comprehensive review of the original paperwork to validate claims related to non-chargeable repairs, ensuring conformity with company protocols and bolstering efficient financial management.
• Managed a team of 3 in the Back-Order department, overseeing the ordering, construction, and shipping of warranty and additional cabinetry and accessories while maintaining customer communication.